Terms of service

Last updated: 6 October 2026

1. Parties + scope

These terms govern the contract between you (the "Guest") and the owner of the Traryd holiday house ("we", "us") when you book accommodation through this website. Booking through third-party channels (e.g. Airbnb) is subject to those channels' own terms.

2. Booking + confirmation

A booking is formed the moment Stripe confirms successful payment capture AND we send you a confirmation email at the address on your account. Before both happen, the dates are held for you for 15 minutes only; if payment fails or is abandoned, the dates return to the pool.

3. Identity verification

For every stay, the primary guest must complete identity verification (BankID / MitID for Nordic residents, document + selfie via Stripe Identity otherwise). Your door code is released only after verification PASSES. Bookings that remain unverified 24 hours before check-in are automatically cancelled with a full refund. See our privacy policy for what we retain.

4. Payment

All payments are processed through Stripe Payments Europe Ltd, PCI-DSS Level 1 certified. We never see or store your card number. Amounts shown include applicable Swedish VAT where required by law.

5. Cancellation + refunds

Full refund if you cancel 14 or more days before check-in. 50% refund if you cancel 7 to 13 days before check-in. No refund within 7 days of check-in, except for the force-majeure cases set out in § 6. If we cancel, you always get a full refund. Refunds are issued to the original card and typically settle within 5–10 business days.

6. Force majeure

Either party may cancel without penalty if performance becomes illegal, unsafe, or materially impossible due to circumstances outside reasonable control: natural disaster, public-health authority action, armed conflict, utility outage affecting the property, or governmental travel restriction materially affecting the guest's route.

7. House rules

No smoking or vaping inside. No parties or events beyond the booked guest count. Pets only with prior written approval (reply to your booking email). Quiet hours 22:00–08:00. Check-in from 16:00, check-out by 11:00.

8. Liability for damage

The Guest is responsible for damage caused to the property or its contents during their stay, reasonable wear-and-tear excepted. We will document any damage photographically within 48 hours of check-out and invoice reasonable repair / replacement cost to the Guest's card on file, capped at the value of a three-week full- house stay, unless the damage is covered by the Guest's own insurance.

9. Our liability cap

Our total liability under or in connection with a booking is limited to the amount the Guest paid for that booking, except where Swedish consumer protection law imposes a stricter minimum that cannot be waived. We do not exclude liability for death or personal injury caused by our negligence, or for fraud.

10. Data protection (GDPR)

We are the data controller for personal data you provide. Stripe, Resend, Vercel, Supabase, Criipto, and Stripe Identity are our processors under Art. 28 GDPR — a full sub-processor list and your Art. 15 / 16 / 17 / 18 / 20 / 21 rights are on the privacy page.

11. Dispute resolution

We encourage you to contact us first — most disputes are resolved the same day. Unresolved complaints may be escalated to the Swedish National Board for Consumer Disputes (Allmänna Reklamationsnämnden, ARN), whose recommendations we undertake to follow. EU guests may also use the EU ODR platform at ec.europa.eu/consumers/odr.

12. Governing law

These terms are governed by Swedish law. Any court proceedings must be brought in a Swedish court, without prejudice to mandatory consumer-protection rules of the Guest's country of habitual residence.

13. Changes

We may update these terms; the version in force at the time a booking is CONFIRMED is the version that applies to that booking.